Shipping policy

All orders are processed within one to three business days (excluding weekends and public holidays) once we have received your order confirmation. You will receive a notification confirming your order and another with tracking details when your order has been shipped.

Please allow 2-5 business days for delivery of all items.

  • North Island 2-3 working days for delivery
  • South Island 2-5 working days for delivery
  • Rural delivery may take longer
  • Oversized/large items may take extra days for delivery
  • Dangerous Good (DG) will take longer
  • Ground floor delivery only for oversize bulk items unless pre-arranged by our team.

We cannot provide same day delivery and we cannot deliver to P.O. Box Address.


CURRENT COURIER CARRIERS 

Courier Post, Aramex, Mainfreight.

Your items will be priced and shipped according to the size, weight and locality to be delivered with any of the specified courier services above.

Some items will be sent in separate packages, and occasionally arrive on different days - this all depends on the courier service and how they were packed.

Beauty Gallery is not liable for any loss of business due to courier delays.


IN-STORE PICKUP

Our in-store pickup hours are 9am-5pm on Monday to Friday. Please have your order number and name ready.

When placing your order, selecting ‘Click & Collect’ at checkout, your order will be prepared and ready for pick up within 1-2 business days. 


HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status. Please allow 24 hours for this information to come through.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at accounts@beautygallery.co.nz with your name and order number, and we will look into it for you.


INTERNATIONAL SHIPPING

We can supply to international customers; let us know your preferred shipping agents to use.

Once a shipment reaches your destination country, your order may be subject to import duties and tax (including VAT). Beauty Gallery is not responsible for these charges if they are applied and are your responsibility as the customer.